Responsible Gaming

At 28mars Casino, gambling should be a form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal limits and recognising when gambling may be becoming difficult to control. This page provides general information to help players make informed choices and take action if they need support.

Gamble for entertainment

Online gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other outcomes that cannot be predicted with certainty. Previous results do not determine future results, and a winning run does not mean that another win is due. Treat any money spent on gambling as an entertainment expense that may be lost.

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Only gamble with money that you can afford to lose after essential expenses have been paid. Gambling should never take priority over rent, mortgage payments, bills, food, education, healthcare or other important commitments. It should also not be funded with borrowed money, credit intended for necessities or money set aside for someone else.

Before you start, decide how much time and money you are comfortable spending. Keep those decisions separate from the excitement of play. Do not increase your budget simply because you are losing, and do not chase losses by continuing to gamble in an attempt to recover money. A loss is not a reason to take greater risks.

Set a gambling budget before each session.
Set a time limit and take regular breaks.
Keep gambling separate from everyday spending.
Never gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to deal with financial stress.
Do not borrow money or sell belongings to fund gambling.
Remember that gambling outcomes are not a reliable source of income.

Tools for safer play

Account and play-management tools may help you maintain control. Depending on the services available to you, these may include deposit limits, wagering or spending limits, session reminders, time-outs and self-exclusion. Availability and conditions can vary, so review the information shown in your account and ask support if you need help understanding an option.

Deposit and spending limits

A deposit limit can restrict the amount of money added to your account during a chosen period. Consider setting a limit before playing, rather than waiting until you feel uncomfortable. A limit should reflect what you can genuinely afford, not what you hope to win. If a limit is already in place, do not treat it as a target that must be used.

Time-outs and breaks

A time-out can provide a temporary break from gambling. Use this option if you feel distracted, frustrated or unable to stop when planned. During a break, avoid looking for other gambling services to continue playing. A pause can give you time to review your spending, consider how you are feeling and decide what is right for you.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a set period or indefinitely. If you choose self-exclusion, follow the instructions provided and do not attempt to open another account or use another person’s account. Self-exclusion may apply only to the service where it is requested, so consider any wider exclusion options and support services that may be available in your jurisdiction.

Choose limits before depositing or playing.
Review your account activity regularly.
Use a time-out if you need space from gambling.
Request self-exclusion if you want to stop gambling.
Do not allow another person to use your account or use another person’s account.

Recognising signs of harm

Gambling-related harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It may develop gradually, and a person may not always recognise the change themselves. Being honest about your habits is an important first step. You do not need to wait until a serious problem has developed before taking a break or seeking help.

Possible warning signs include spending more time or money gambling than planned, repeatedly trying to win back losses, hiding gambling from family or friends, feeling restless when attempting to stop, borrowing money, missing bills, neglecting responsibilities or using gambling to escape stress, loneliness or other difficult feelings.

Other signs may include checking gambling results constantly, thinking about gambling throughout the day, becoming irritable when you cannot play, increasing the amount or frequency of play, or continuing despite negative consequences. If any of these signs feel familiar, stop and review your situation. Consider using a time-out or self-exclusion and speak with someone you trust.

A practical plan

Stop gambling and avoid making further deposits while you consider your next step.
Write down how much time and money gambling has used recently.
Tell a trusted friend, family member or support professional what is happening.
Use available account controls, including a time-out or self-exclusion.
Review your finances and prioritise essential bills and other commitments.
Seek confidential support from an appropriate gambling-help service in Australia.

If gambling is causing severe distress, threatening your safety or contributing to thoughts of self-harm, seek urgent help through local emergency services or a qualified crisis-support service. Your immediate safety is more important than any gambling account, balance or loss.

Support, account safety and player responsibility

Players in Australia can seek help from independent gambling-support organisations and relevant state or territory services. These services may provide confidential information, counselling, financial guidance and support for family members or friends affected by someone else’s gambling. Search for an appropriate service in your state or territory, and confirm that it is available to you.

If you contact 28mars Casino about responsible gaming, provide enough information for the support team to understand what assistance you are seeking. You may ask about available limits, breaks, self-exclusion or account-related controls. Support staff cannot guarantee gambling results or recover losses, but they can explain the relevant options available through the service.

Keep your account credentials private and use only your own account. Do not share passwords, payment details or verification information with another person. Responsible gaming also includes complying with account rules, age requirements, identity checks and applicable Australian laws. Never allow a person who is under the legal gambling age to access gambling services.

This page is general information and is not financial, legal, medical or psychological advice. Gambling rules, support arrangements and account features may change, and some services may not be available in every location. Review the applicable terms and information provided through your account before playing. If you are unsure whether gambling is appropriate for you, consider not gambling and obtain independent advice.

Be honest about your gambling habits and spending.
Ask for help early rather than waiting for losses or other problems to grow.
Use independent support if gambling is affecting your wellbeing or relationships.
Keep your account secure and never share access.
Do not gamble if you are under the legal age or if gambling is restricted where you live.

Responsible Gaming

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