Privacy Policy

This Privacy Policy explains how 28mars Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for players in Australia and should be read together with our other website terms and responsible gambling information. By using the site, you acknowledge that your information may be handled as described below. We aim to collect only information that is reasonably needed to operate the casino, meet legal and security requirements, provide support and improve the player experience.

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Information we collect

The information we handle depends on how you interact with 28mars Casino. Some information is provided directly by you, while other information is collected automatically when you use the website. We may also receive information from service providers that help us verify accounts, process payments, maintain security or deliver website services.

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Account and contact information

When you register or maintain an account, we may collect details such as your name, date of birth, residential or contact details, username, account preferences and other information needed to identify and communicate with you. We may also keep records of communications, requests, complaints and support conversations so that we can respond consistently and maintain an accurate account history.

Verification and compliance information

To help confirm your identity, age, location or eligibility to use the service, we may request verification documents and related information. This can include documents showing identity, address or other details relevant to account checks. We may use this information for customer verification, responsible operation of the site, fraud prevention, security checks and other compliance purposes.

Payment and transaction records

We may collect records relating to deposits, withdrawals, purchases, account balances, bonuses where applicable, gameplay activity and other transactions. Payment information may be processed through specialised payment providers. We do not need to hold every payment detail ourselves, but we may receive information confirming a payment, its status and related transaction information.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and referring website. We may also record information about how you interact with the site, including searches, errors and security events. This helps us operate, secure and improve the service.

How we use information

We use personal information for purposes connected with providing and managing the casino service. These purposes may include the following:

Creating, verifying and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing games, website functions, customer support and account information.
Checking identity, age, location and account activity where required.
Detecting and preventing fraud, financial crime, collusion, abuse, unauthorised access and other harmful activity.
Maintaining the security, availability and performance of the website and related systems.
Responding to questions, complaints, privacy requests and other communications.
Understanding website use and improving design, content, functionality and player services.
Sending service messages, account notices and other information needed to administer your account.
Sending promotional communications where permitted and where you have given the required choice or consent.

We may combine information from different sources where this is reasonably necessary for these purposes. We may use information in an aggregated or de-identified form for analysis, reporting, security and service improvement. We do not use personal information for purposes that are unrelated to the service unless permitted or required by applicable requirements, or where you have been informed and given a relevant choice.

Sharing information

Personal information may be shared with trusted providers that perform services for 28mars Casino, such as payment processing, identity and verification checks, fraud monitoring, technology hosting, customer support, communications, analytics and website security. These providers should use information only to provide their agreed services and to protect it appropriately.

Information may also be disclosed where reasonably necessary to protect players, the site or other people; to investigate suspected misuse; to respond to a valid legal or official request; or to meet obligations that apply to the operation of an online gambling service. If information is processed in another country, appropriate steps should be taken to manage it in accordance with applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

28mars Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand how visitors use the site and help protect against suspicious activity. Some cookies are essential for requested services, while others may support analytics, performance or marketing activities.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work correctly, and some account or security features may be affected. Your browser may also allow you to clear stored cookies or notify you before a cookie is placed.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication, monitoring, encryption or other security practices appropriate to the information and the service. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

We keep information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, why it was collected, account and transaction history, security needs, dispute handling and legal or compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it should be securely deleted, destroyed or de-identified where appropriate.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights regarding the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also be able to ask questions about how your information is used or raise a concern about our handling of it.

How to make a request

To exercise your data rights, including access, correction or deletion of your information, or to withdraw consent to marketing, contact support@28mars-casino.best. Please describe your request clearly and provide enough information for us to locate the relevant account. We may need to verify your identity before completing a request, particularly where the request involves account security or sensitive information.

A request to delete information or withdraw marketing consent does not necessarily remove information that we must keep for legal, security, dispute resolution, fraud prevention or other legitimate reasons. It also does not undo processing that took place before consent was withdrawn. If you unsubscribe from promotional messages, you may continue to receive essential service communications, such as security alerts, account notices, transaction updates or changes to important terms.

Changes to this policy

We may update this Privacy Policy when our services, technology, processes or legal obligations change. The latest version will be made available on the website and will show the applicable update information where appropriate. We encourage you to review this page from time to time. If a change is important, we may provide additional notice through the website or by using the contact details associated with your account.

Questions and concerns

If you have a question about this Privacy Policy or want to discuss the way your personal information is handled, contact support@28mars-casino.best. We will consider privacy requests and concerns in a fair and reasonable manner, subject to identity checks, applicable requirements and any information that we are required to retain.